VELUX Solutions - Service Request Form

Special Notice

Dear Valued Customer,
At VELUX, being a model company is our primary objective and it is our desire to ensure the health and safety of our employees and our customers. Due to the Coronavirus outbreak, there may be some slight delays in service visits. In the event of an emergency or if you have a question regarding your service visit please email velux.solutions@velux.com.

Technical Support Operating Hours:
Technical Support by Phone 1-800-888-0361
Monday – Thursday 8:00am – 7:00pm EST
Friday 8:00am – 5:30pm EST

With kind Regards,

VELUX Service Team

First Name:

Last Name:

Address:

City:

State:

Zip:

Who to Contact:

Email:

Daytime Phone:

Evening Phone:

If you have an Apple iPhone, iPad, or iPod Touch would you be interested in using Apple's FaceTime Video application with us to help troubleshoot your issue?

Yes No

Fax:

Roof pitch:

Roof type:

Skylight model:

Model size:

Serial number:

Locate your Serial Number

VELUX flashing used:

Yes No Not sure

Underlayment used:

Membrane None Not sure

# skylights on job

# Skylights affected:

# Blinds installed:

# Blinds affected:

Skylight location:

Problem category:

Problem description:

Upload Skylight photo(s):

Add files...

Purchase date:

Check box to agree to the terms and conditions

Terms and Conditions: All non-warranty service visits are subject to a $150 minimum service visit fee. If upon inspection, any charges above or beyond the $150 service fee will be needed for repair, then an estimate will be provided to the customer by a representative of VELUX. If upon inspection by a VELUX Representative, the product is found to be under warranty, the product will be repaired under the warranty terms specific to your product. All products must be installed strictly in accordance with VELUX installation instructions to be covered under the applicable warranty.

For non-warranty service, payment is required onsite at the time of service. In some situations, a valid credit card may be required prior to service being performed. Based on the terms above, you authorize VELUX to charge your credit card for non-warranty service performed.

Your credit card will not be charged prior to your service visit.

Special Notice

Installer/Contractor contact info: